Shipping & Returns
Emporio 786: SHIPPING & RETURNS
ESTIMATED SHIPPING LEAD TIMES
DHL & Equivalent Parcel Connect: Please expect delivery within 2-5 working days.
Northern Part of Europe
Standard: Typically, you can look forward to your order arriving in 3-4 working days, subject to local post distribution logistics.
Eastern Part of Europe
Standard: The expected delivery time is approximately 5-7 working days, contingent upon local post distribution processes.
UPS Express: Opting for this expedited service ensures delivery within 2-4 working days.
Southern Part of Europe
Standard: Kindly prepare for a delivery window of 5-7 working days, depending on local post distribution.
UPS Express: Electing this accelerated option secures delivery in 2-4 working days.
Ireland
Standard: A delivery window of 8-10 working days is to be anticipated.
UPS Express: Opting for this express service reduces the delivery time to 2-4 working days.
Upon the dispatch of your order from our warehouse, a tracking number will be promptly shared with you. Should you have any inquiries pertaining to your order or shipping, please feel free to reach out to us via email at: contact@byeloise.com.
RETURNS
Emporio 786 extends a 15-day return policy for products that may not meet your satisfaction. Your eligibility to return a product commences upon the delivery of your order. Within this 15-day timeframe, you may return the product to us, at your own cost, while ensuring to include your invoice. To guarantee the safety of your return shipment, we strongly recommend employing a registered postal service and securing insurance for the merchandise's value. This precaution is vital in the event of loss or damage during transit, with shipping costs remaining your responsibility.
Please note that the right of return exclusively pertains to products returned in their original and complete condition. Products that have incurred damage, are not in their original packaging, or have been used beyond the scope of merely opening the product, will not be subject to refunds.
In instances of product faults, such as the Jaguar losing its eyes or the hair tie breaking, byEloise Ltd. will furnish a replacement. However, we will not issue refunds for products that exhibit signs of wear and tear.
The stipulated return timeframes (15 days from purchase) are applicable from the date of order receipt. Should a product experience issues beyond this timeframe, we invite you to contact us for further assistance.
Kindly direct your returns to the provided address:
Emporio 786
c/o Peter J. Hegglin
Vale d'el Rei, No. 113
8400-421 Lagoa
Portugal